Tag Archives: youtube

Collaboration top priority for government communication

OneBusAway

Using the “One Bus Away” app – a frequent site at bus stops in Seattle!

Collaboration, customer service and mobile are the three top trends in government communication to look out for in 2013, according to a survey of US state, county and city governments published on 19 March 2013 by GovDelivery.  The survey stresses the need to streamline collaboration between government agencies in order to improve efficiency and reduce costs, as well as the growing demand for digital engagement opportunities from citizens:

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Digital media help EU share Nobel Peace Prize

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EU leaders were in Oslo this week to collect the 2012 Nobel Peace Prize.  Digital media allowed the Prize to be shared in ways that would not have been possible if the EU had won the award 20 or even 10 years ago.

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Digital media and active citizenship: the Matosinhos story

Helder Gonçalves, Câmara Municipal de Matosinhos

Helder Gonçalves, Câmara Municipal de Matosinhos

Matosinhos is a medium-sized city in the north of Portugal, with a population of some 170,000.  But this is a town that punches above its weight when it comes to digital media, earning Matosinhos several national and international awards.

Much of the credit for these achievements is due to Helder Gonçalves, who coordinates the Municipality’s digital presence virtually single-handed.  The Matosinhos story can serve as inspiration for other towns who are wondering what results can be achieved with a relatively modest investment of resources in digital media.

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Crisis communication: learning from Hurricane Sandy

New York subway closed due to Hurricane Sandy

New York subway closed due to Hurricane Sandy

When we left on a family holiday to New York a week ago, we had no idea that we would end up in the middle of the most serious crisis to hit the city since 9-11.

Within a couple of days of our arrival, Hurricane Sandy had brought New York to a virtual standstill.  The subway was flooded, businesses were closed and an explosion in a power station had left Lower Manhattan without electricity.

Observing and speaking with New Yorkers as they dealt with Sandy and its aftermath, we were impressed by their resilience, resourcefulness and good humour.  Sandy also demonstrated the importance of communication in the context of a crisis.

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Communicating the State of the European Union

When President Barroso stood up to make his annual State of the European Union (SOTEU) speech to the European Parliament on 12 September, his immediate audience was the hundreds of MEPs packed into the chamber in Strasbourg.

But digital media helped to relay the messages contained in the speech to a much wider public, as well as providing a forum for feedback and debate.  The communication of the 2012 State of the Union speech mobilized one of the broadest arrays of online tools seen so far for a political event of this kind at EU level.

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What can we learn from the 2012 US Presidential elections?

Techies on both sides of the Atlantic are keeping a close eye on the digital media programmes of the candidates in this year’s US Presidential elections.

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What do U2, Poland, the EU and social media have in common?

In 2009, Poland was getting ready to celebrate the 20th anniversary of the transition from communism and the country’s subsequent accession to the European Union.  Rafal Rudnicki and his colleagues from the European Commission’s office in Warsaw were putting together a video with archive footage from the preceding 20 years.  They just needed a great soundtrack to accompany the images.

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