Collaboration, customer service and mobile are the three top trends in government communication to look out for in 2013, according to a survey of US state, county and city governments published on 19 March 2013 by GovDelivery. The survey stresses the need to streamline collaboration between government agencies in order to improve efficiency and reduce costs, as well as the growing demand for digital engagement opportunities from citizens:
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EU leaders were in Oslo this week to collect the 2012 Nobel Peace Prize. Digital media allowed the Prize to be shared in ways that would not have been possible if the EU had won the award 20 or even 10 years ago.
When we left on a family holiday to New York a week ago, we had no idea that we would end up in the middle of the most serious crisis to hit the city since 9-11.
Within a couple of days of our arrival, Hurricane Sandy had brought New York to a virtual standstill. The subway was flooded, businesses were closed and an explosion in a power station had left Lower Manhattan without electricity.
Observing and speaking with New Yorkers as they dealt with Sandy and its aftermath, we were impressed by their resilience, resourcefulness and good humour. Sandy also demonstrated the importance of communication in the context of a crisis.
Techies on both sides of the Atlantic are keeping a close eye on the digital media programmes of the candidates in this year’s US Presidential elections.