Tag Archives: Flickr

Collaboration top priority for government communication

OneBusAway

Using the “One Bus Away” app – a frequent site at bus stops in Seattle!

Collaboration, customer service and mobile are the three top trends in government communication to look out for in 2013, according to a survey of US state, county and city governments published on 19 March 2013 by GovDelivery.  The survey stresses the need to streamline collaboration between government agencies in order to improve efficiency and reduce costs, as well as the growing demand for digital engagement opportunities from citizens:

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Digital media and active citizenship: the Matosinhos story

Helder Gonçalves, Câmara Municipal de Matosinhos

Helder Gonçalves, Câmara Municipal de Matosinhos

Matosinhos is a medium-sized city in the north of Portugal, with a population of some 170,000.  But this is a town that punches above its weight when it comes to digital media, earning Matosinhos several national and international awards.

Much of the credit for these achievements is due to Helder Gonçalves, who coordinates the Municipality’s digital presence virtually single-handed.  The Matosinhos story can serve as inspiration for other towns who are wondering what results can be achieved with a relatively modest investment of resources in digital media.

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“Digital diplomacy” – digital media as a foreign policy tool

Facebook in Tahrir square

Photo by Interact Egypt (c) Creative Commons – http://www.flickr.com/photos/interactegypt/7029060335/

One of the things I hope to have the opportunity to look into during my fellowship at the University of Washington is the use of digital media in the field of diplomacy and foreign affairs.

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Going local in a digital world

Trying to relate the European Union to people’s everyday concerns by “going local” has been a key objective of EU communications since the adoption of “Plan D” (Democracy, Dialogue and Debate) in 2005, following the French and Dutch no votes on the European Constitution.

But what does “going local” mean in today’s digital world?

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